Group tour customers

• At the time of the reservation
• Flow of Events at the Departure Airport
• In-Flight
• When Arriving

For who apply under the following, please contact the reservation desk of the travel agency, or within the inquiry field of "Information and consultations about boarding", please contact the JAL Priority Guest Center as soon as possible.

We will secure space for loading wheelchairs, and will make additional arrangements for airport staff and cabin crew.

For those who are disabled athletes, please check the following "Disabled sports athletes"

Disabled sports athletes

Customers who find it difficulties to take care of your personal things by themselves are requested to fly with someone accompanying in the same class.
Those people accompanying should please provide care and assistance at the airport, and in cabin, and should please give guidance and assistance at the time of an emergency.

About Traveling Companions (People Accompanying)

For group tour customers, as much as possible we will try to arrange it so that they are seated together, but please be aware that in some cases we might not be able to fulfill requests.
With regards to the position of your seat in the cabin, please check the page with the cabin seat layouts for domestic and international flights.

• Domestic flights: Domestic aircraft and seat configurationsDomestic flights: Domestic aircraft and seat configurations
• International flights: International aircrafts and seat configurationsInternational flights: International aircrafts and seat configurations

Staff can guide you from the check-in counter to the cabin of the airplane if requested. Please consult with us at the time of the reservation.

When checking in, we will confirm the details of required assistance, and the wheelchairs and medical device of customers, etc.
Since it may take a while to confirm, please arrive early. If the number of people is large, the procedures may take about 30 minutes to one hour.
If a battery or plug needs to be removed from an electric wheelchair, we will ask the customer or a person accompanying them. Please check baggage person by person.

For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.

• Domestic airport informationDomestic airport information (PC)
• International airport information International airport information

The location of Special Assistance Counter Information about the Various Device and Facilities

It may take time if the security check site is crowded.
We ask for your cooperation to pass through this as soon as possible.

For customers who request for assistance, as soon as the cabin is ready, we board them to the flight first.

Please let the cabin crew know of any assistance that you need.