Hearing or Speech Assistance

Written communication services are available.

• At the time of the reservation
• Flow of Events at the Departure Airport
• In-flight
• When Arriving

With regards to the reservation method and the details of procedures done in advance, please check "Advance Procedures (Information About the Reservation Process)".

Advance Procedures (Information About the Reservation Process)

Customers who find it difficult to do things by themselves need to fly with someone accompanying them in the same class.
Those people accompanying should please provide care and assistance at the airport, when boarding, during the flight and when deplaning, and should please give guidance and assistance at the time of an emergency.

About Traveling Companions (People Accompanying)

If you would like to use JAL, we will introduce a service in which a nurse will accompany you on your trip.
Registered nurses at the Japan Tours Nurse Center will help you safely and securely participate in your upcoming trip due to an illness or disability.
Please see the website of Japan Tours Nurse Center for details such as contents and fees.

The website of Japan Tours Nurse Center (Japanese Only)

We accept reservations via the remote sign language interpreting service, the JAL website, email and the free-of-charge FAX service.
At JAL PLAZA Yurakucho Office (staffed counter), sign laguage interpreting service is available.

Nippon Foundation telephone relay service is available(only in Japanese).

The Nippon Foundation telephone relay service (Japanese Only)*1

*1 If you would like to use this service, you will need to register in advance. For details, please refer to the Nippon Foundation Telephone Relay Service website(available in Japanese only).

Passengers who are hearing impaired and wish to bring a hearing dog on board may do so at no cost.
Please be sure to register your hearing dog's information when booking your flight, either through the JAL website or by contacting us by phone.
Also,please feel free to let us know if you need further assistance.
For details, please check the following "Assistance dog".

Assistance dog

If you have a remote control or telecommunicator when using a cochlear implant or hearing aid,
please turn off the remote control or telecommunicator during flight, as these devices emit radio waves.
You can use the main unit without turning off the power.

We will do our best to secure a seat according to your requests. Please consult with us at the time of the reservation.
With regards to the position of your seat in the cabin, please check the page with the cabin seat layouts for domestic and international flights.

• Domestic flights: Domestic aircraft and seat configurationsDomestic flights: Domestic aircraft and seat configurations
• International flights: International aircrafts and seat configurationsInternational flights: International aircrafts and seat configurations

If you need the assistance of staff to move within the airport, please come to the airport as early as possible.

For facilities at the airport, such as barrier-free restrooms, please check domestic airport information and international airport information.

• Domestic airport informationDomestic airport information (PC)
• International airport information International airport information

The location of Special Assistance Counter Equipment and facilities at the airport

It is done with the same details and in the same manner as other customers.
Be sure to go through the metal detector one by one. In some cases a pat-down screening may be necessary, but please be assured that the security staff will tell you what to do.
If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of the flight date.

For customers who request to use this service, please tell the boarding gate staff as soon as possible.
Staff will guide customers to their seats on the airplane if requested.

You can communicate with cabin crew via written communications, etc.
To help our customers easily identify the cabin crew who can speak sign language(Japanese), they are wearing a sign language badge.