We will guide you through the flow of events from the reservation to the arrival to remove uncertainties and concerns.
We will assist you so that you can enjoy a safe and comfortable trip.
For customers using domestic flights, we will introduce the flow of events from making reservations to procedures at the airport, boarding and arrival.
STEP1
You can register support information through the JAL website.
If your disability type, condition, or desired support are not listed among the options provided, please contact us by phone to register your information.
Our call center can arrange wheelchairs, or requests for seat reservations, child seats, etc.
An advance notification is necessary if such things as stretchers, cots, oxygen bottles for medical use, medical device or auxiliary belts for fastening the upper body are required.
Please consult with Special Assistance Desk as soon as possible.
Customers who find it difficult to do things by themselves need to fly with someone accompanying them in the same class.
With regards to requests for the use of things such as stretchers, oxygen bottles for medical use, medical device or auxiliary belts for fastening the upper body, after the reservation is made please consult with the Special Assistance Desk.
For customers with hearing disabilities, please make your inquiries via FAX or email.
Special Assistance Desk
STEP2
Wheelchairs are available to borrow at all airports(Free).
Please cooperate by completing the check-in procedures early.
Estimated arrival at a domestic airport One hour before the departure of the flight
For customers who need wheelchairs at the airport, and customers who require assistance, please consult with us at the time of the reservation.
| Airport | Counter number | Location |
|---|---|---|
| Kushiro Airport | 2 | details |
| New Chitose Airport | 1 | details |
| Narita International Airport | 2 | details |
| Tokyo International Airport (Haneda) | South Wing 5 |
details |
| Tokyo International Airport (Haneda) | North Wing 15 |
details |
| Chubu Centrair International Airport (Nagoya) | N counter rear end | details |
| Osaka International Airport (Itami) | No counter number (between 2 and 4) |
details |
| Kansai International Airport | No counter number | details |
| Hiroshima Airport | 3 | details |
| Tokushima Airport | No counter number | details |
| Fukuoka Airport | 1 | details |
| Oita Airport | No counter number | details |
| Kumamoto Airport | No counter number | details |
| Kagoshima Airport | No counter number | details |
| Naha Airport | 1 | details |
When doing the check-in procedures, check your baggage.
In the case of using or bringing medical device, when doing check-in, we will confirm the product name and battery, etc.
In the case of using or bringing medical device or oxygen bottles for medical use, please consult with the Special Assistance Desk as soon as possible.
At the time of check-in, we will check the wheelchairs of customers.
If an electric wheelchair, we will need to confirm the battery.
If customers request to, they can use their wheelchairs up to the boarding gate. Please consult with us at the time of the reservation.
If checking a wheelchair, please let us know at the time of the reservation.
For rules and precautions with regards to baggage, please refer to the following.
For customers with pacemakers, please let the staff know. Pat-down screening may be necessary.
If you use JAL’s wooden wheelchairs, you can go through the metal detector smoothly.
For customers with pacemakers, please consult with us at the time of the reservation.
We offer pre-boarding.
The restrooms in the aircraft cabin may be small, So we recommend that you go to the restroom before boarding.
If you would like to request.
STEP3
JAL staff will guide you to your seat on the airplane if requested.
We will assist you store and remove your hand luggage. Please do not hesitate to ask.
Wheelchairs for use on-board are available.
For customers who need assistance, such as guidance to their seat, please consult with us at the time of the reservation.
STEP4
Customers who need special assistance when deplaning will be met by staff. Please wait in your seat.
For customers who request to use their own wheelchairs from the arrival gate, please consult with us at the time of the reservation.
For customers who need assistance when deplaning, and customers who would like to use their own wheelchairs from the arrival gate, please consult with us at the time of the reservation.
If you have checked baggage, pick it up at the carousel for your flight. Staff will help you if requested.
Customer wheelchairs will not be on the carousel, but will be carried to you by staff.
Staff will guide you to the nearest public transportation facilities if requested. Please let our staff know.
For customers who need support, such as assistance with their baggage, please consult with us at the time of the reservation.
For customers using international flights, we will introduce the flow of events from making reservations to procedures at the airport, boarding and arrival.
STEP1
You can register support information through the JAL website.
If your disability type, condition, or desired support are not listed among the options provided, please contact us by phone to register your information.
Our call center can arrange wheelchairs, or requests for seat reservations, child seats, etc.
An advance notification is necessary if such things as stretchers, cots, oxygen bottles for medical use, medical device or auxiliary belts for fastening the upper body are required.
We recommend you consult with our callcenter to make your special assistance request as soon as possible.
Customers who find it difficult to do things by themselves need to fly with someone accompanying them in the same class.
With regards to requests for the use of things such as stretchers, oxygen bottles for medical use, medical device or auxiliary belts for fastening the upper body, after the reservation is made please consult with the Special Assistance Desk.
Special Assistance Desk
STEP2
Wheelchairs are available to borrow at all airports(Free).
Please cooperate by completing the check-in procedures early.
Estimated arrival at a domestic airport One hour before the departure of the flight
For customers who need wheelchairs at the airport, and customers who require assistance, please consult with us at the time of the reservation.
The location of Special Assistance Counter
| Airport | Counter number | Location |
|---|---|---|
| Tokyo International Airport (Haneda) | South Wing 5 |
details |
| Tokyo International Airport (Haneda) | North Wing 15 |
details |
| Narita International Airport | 2 | details |
| Osaka International Airport (Itami) | No counter number (between 2 and 4) |
details |
| New Chitose Airport | 1 | details |
| Chubu Centrair International Airport (Nagoya) | N counter rear end | details |
| Fukuoka Airport | 1 | details |
| Naha Airport | 1 | details |
At the time of check-in, we will check the wheelchairs of customers.
If an electric wheelchair, we will need to confirm the battery.
If customers request to, they can use their wheelchairs up to the boarding gate. Please consult with us at the time of the reservation.
If checking a wheelchair, please let us know at the time of the reservation.
For rules and precautions with regards to baggage, please refer to the following.
For customers with pacemakers, please let the staff know. Pat-down screening may be necessary.
If you use JAL’s wooden wheelchairs, you can go through the metal detector smoothly.
For customers with pacemakers, please consult with us at the time of the reservation.
Staff will guide you if requested. Please consult with us at the time of the reservation.
We offer pre-boarding.
The restrooms in the aircraft cabin may be small, So we recommend that you go to the restroom before boarding.
If you would like to request.
STEP3
JAL staff will guide you to your seat on the airplane if requested.
We will assist you store and remove your hand luggage. Please do not hesitate to ask.
Wheelchairs for use on-board are available.
For customers who need assistance, such as guidance to their seat, please consult with us at the time of the reservation.
STEP4
Customers who need special assistance when deplaning will be met by staff. Please wait in your seat.
For customers who request to use their own wheelchairs from the arrival gate, please consult with us at the time of the reservation.
For customers who need assistance when deplaning, and customers who would like to use their own wheelchairs from the arrival gate, please consult with us at the time of the reservation.
Staff will guide you if requested. Please consult with us at the time of the reservation.
For customers who have trouble filling in the immigration documents, the cabin crew can support. Please do not hesitate to ask.
If you have checked baggage, pick it up at the carousel for your flight. Staff will help you if requested.
Customer wheelchairs will not be on the carousel, but will be carried to you by staff.
Staff will guide you to the nearest public transportation facilities if requested. Please let our staff know.
For customers who need support, such as assistance with their baggage, please consult with us at the time of the reservation
Staff will guide you if requested. Please consult with us at the time of the reservation.
