Toll
Toll (Tokyo)
0570-025-121
03-6733-3062
INT
DOM
8:00 a.m.-7:00 p.m. daily
7:00 a.m.-8:00 p.m. daily
Inquiries
Please notify us of your need for special assistance when you book your ticket.
If you have already made the reservation you can call our local information & reservation number or use request form below.
Please do not hesitate to contact us if you have any questions or concerns.
Reservation
Reservation
Calls made to this number are recorded to improve the quality of our telephone support and to confirm the details of the inquiry.
Special Assistance Desk
Special assistance for physically challenged customers
Special Assistance Desk for customers who request wheelchairs or medical equipments and those who are sick or injured
Toll free
0120-747-707
Not toll free
03-5460-3783
- Open throughout the year 9:00-17:00
- We do not accept reservations or changes of airline tickets at this desk.
Please get in touch with us after you have made reservations or changes. - When using flights departing from overseas, please contact the nearest JAL branch or business office.
- Customers who are Special Assistance Registration Service members can smoothly use our support services.
DOM
Other special assistance
Special Assistance Desk for babies or small children, elderly, expectant mothers
Toll-free Inside Japan only
0120-25-0001
- Available hours：7:00 a.m. to 8:00 p.m. (open 365 days a year)
- Tokyo:03-4330-2525
- Osaka:06-4799-2525
- Sapporo:011-242-2525
- Fukuoka:092-261-2525
- If you need these special assistance for international flights, please contact to our reservation center.
If you need hearing or speech assistance
FAX, email the service are available.
jal_priority/at/ask.jal.co.jp (Please replace /at/ with @.)
FAX
Open throughout the year
0120-747-606
- Please send FAX inquiry form, or you can send your own paper as well.
Other
Customers in Japan and Guam are (exclusively) qualified to access the "JAL Telephone Relay Service" through chat(function).
JAL Telephone Relay ServiceJAL Telephone Relay Services is a service for customers with hearing and speech disabilities.
This service is not available for customers without such disabilities.
Information & Reservation
Information & Reservation
Daily 05:00-18:00 (Pacific Time)
Toll
1-800-JAL-FONE(1-800-525-3663*)
Outside the US/Canada(charges apply)
+1-310-607-4160
- Customers in the U.S. who are deaf or who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711.
The relay operator at the National Relay Service will assist customers by contacting Japan Airlines. For more information about the National Relay Service, please click below.
Special assistance request form
Please click on the button that applies to your situation.
For customers traveling with Service Dogs
Centers for Disease Control and Prevention (CDC) of the United States of America released the “Notice of Temporary Suspension of Dogs Entering the United States from High-Risk Rabies Countries.”
Japan Airlines will not accept dogs from countries listed as high-risk Rabies countries from July 14th, 2021.
Customers traveling with assistance / service dogs (e.g. psychiatric service dogs, alert dogs) on flights to and from the United States must get CDC’s advance written approval if their dogs are from high-risk countries or have been in high-risk countries during the previous 6 months.
CDC's approval must be submitted at least 30 business days (about 6weeks) before travel to the United States.
Even with CDC's approval, entry into the United States is limited to some airports**.
For more information on how to apply and which U.S. airports can be entered, please visit the CDC web site before you reserve flights.
Because the law is subject to change, please visit the U.S. CDC Web site for details on target dogs, how to apply, and which U.S. airports you can enter before making a reservation.
For prior confirmation, the Japan Airlines reservations Center may contact customers who have reservations. We appreciate your understanding in advance.