Special Assistance Information for customers who request special assistance

Available Assistance

Registering special assistance requests with your JAL Mileage Bank (JMB) card will make your travel arrangements easier

We offer assistance for following customers on Japan domestic flights.

For international flights, please check boarding assistance page below.

*Please contact to international flight reservation desk for detail.

Mar 25, 2024: (Information)"The important thing is not to run but to move forward (The Kishida Family's Honolulu Marathon Participation)" has been released
Dec 28, 2023: (Information)Held a special event for "JAL Barrier-Free Week," an exhibition of HERALBONY
Dec 01, 2023: (Information)"JAL factory tour by wheelchair - JAL SKY MUSEUM limited event - Invitation Campaign" has started
Nov 18, 2023: (Information)Information on loading for customers who check in Electric Wheelchairs is now more clearly posted
Nov 15, 2023: (Information)The "Campaign to Support Traveling with Children Alone" was launched

Inquiries

If you have any questions or concerns please do not hesitate to contact us.